The security of your sensitive credit card information is of utmost importance to SteelWoolOnLine.com. To that end, we use state-of-the-art security encryption when your sensitive information is transmitted while placing an online order. You can be assured that your credit card information is securely transmitted and safely handled at all times as we rely on internet partners in the know.
We respect your privacy!
Any and all the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned! Your information supplied by you for conducting business with us and through cookies is for the purpose of your dealings with us and use of our website, and no more.
Any information you provide, directly or indirectly or through cookies will be held with the utmost care and will not be used in ways that you have not consented to, and will only be used by us to conduct business or contact with you.
If you have any questions, please feel free to call or email us.
The information collected on SteelWoolOnLine.com is information which you may enter into the customer information forms before checkout. This information is never sold nor will it be shared with any other companies. Its sole use is for making your shopping experience the best.
Information gathered by the use of online forms or cookies or server logs is only used for internal site maintenance, security, and upgrades. This information will not be sold or shared with any other company.
Terms and Conditions
Products are guaranteed to be as stated. The limit of any and all liability by us is at most for the product value. It is the customers responsibility in all cases to ensure the product is suitable for the intended use, and the product is not defective for the intended use.
Sales Tax & Shipping Information:
Our software will automatically add 5.5% Maine sales tax to orders being shipping to Maine.
Shipping rates: You will be shown real-time shipping rates as part of the checkout process. You have a choice of FedEx, UPS, or USPS. We reserve the right to use a different carrier, that is providing a comparable service.
Please check your merchandise upon receipt of shipment.
Returns for full refund due to errors (SteelWoolOnLine.com or the customer’s), due to defective merchandise or other problems must be initiated within 3 days of purchase delivery. This is only reasonable, and is meant to be a reasonable policy for both SteelWoolOnLine.com and the customer. Cost of return shipping will be paid by SteelWoolOnLine.com if the error is ours; the customer will pay return shipping if the error is theirs.
Returns beyond the 3 days beyond delivery are subject to a 20% restocking fee and return shipping costs to be paid by the customer, no matter whose error, even when damage was not discovered within 3 days of delivery.
Returns over 21 days are subject to our approval and a 40% restocking fee.
Our return policy is not to discourage you from purchasing, it is to encourage you to check your merchandise on receipt. 99.99% of all orders are A-OK, but returning product that is not needed months later is difficult to deal with. Check your purchase against your actual order for color, sizes, and project requirements ASAP after receipt of shipment. Thank you.